Barclays Bank PLC and Microsoft Corp. announced that Barclays is to roll out Microsoft 365 Copilot to 100,000 colleagues globally, transforming the employee experience through AI agents and giving them access to the information they need most.

Microsoft 365 Copilot will be integrated into the bank’s own colleague productivity tool, creating a single agent that enables employees to access the bank’s broad ecosystem of collaboration tools, portals and online resources all from one place, making it simpler to find information, improve productivity, and enhance employee experience.

Under the new agreement, Barclays colleagues will benefit from several AI-powered tools:

• Colleague AI Agent: Available through Microsoft 365 Copilot, the agent will deliver employee self-service solutions integrated with key partner connectors, as well as Barclays’ own apps. Barclays has identified a number of key moments that matter to colleagues, and the new agent will enable them to perform a wide variety of tasks easily, such as booking business travel, checking policy compliance, or finding answers to HR-related questions.
• Content Search: Colleagues will be able to discover relevant information easily via personalised semantic search, including location-based context, based on their user profile.
• Colleague Front Door: A comprehensive agentic dashboard accessed by Microsoft Viva that help colleagues with “moments that matter”, like booking desks or annual leave, as well as serving personalised news and announcements.

Commenting on the agreement, Craig Bright, Group Chief Information Officer and Deputy Group Co-Chief Operating Officer, Barclays, said: “At Barclays, we’ve been leveraging the power of AI, and now GenAI, to drive deeper insights, improve efficiency and create more intuitive experience across the organisation.

“Our roll-out of Copilot, integrated with our colleague productivity tool, is a significant step forward in simplifying the way we work, making it easier to get things done.

“It also highlights the collaborative partnership with Microsoft – where innovation is shaped by practical application at scale.”

Darren Hardman, CEO, Microsoft UK, added: “Barclays has always been an innovator, embracing new technology waves to serve its customers and colleagues better.

“The adoption of Microsoft 365 Copilot to be the UI for Barclays AI will help them to deliver on their bold vision of putting AI in the hands of every employee, and we look forward to working closely with Barclays to help its colleagues maximise the benefits from using this transformational technology.”

The agreement follows a successful initial deployment of Microsoft 365 Copilot across 15,000 Barclays colleagues and builds on Barclays’ adoption of Microsoft Teams as its preferred collaboration platform, and the deployment of Microsoft Viva Engage as its employee community solution.

Source: Microsoft